Tea drinkers: mugs or cups?

At home, what do you drink tea out of?

Do you drink tea out of a mug? Most people do because:

  • A mug holds lots of tea
  • A mug is easy to hold
  • A mug keeps the tea hot
  • A mug is easy to carry
  • A mug feels nice to drink from

Mugs are easy, reliable and functional.

Occasionally, people will use a vintage china cup and saucer like this to enjoy the ceremony and skill of making and serving tea. This is tea as art.

cup and saucer for special

Why then, do so many cafes and restaurants serve tea in cups and saucers like this?

All wrong

This cup and saucer is an abomination. It is not tea as art and it is not functional. It’s just wrong.

In contrast to the mug you drink your tea out of at home, it is:

  • Difficult to hold
  • Makes the tea go cold
  • Doesn’t hold much tea
  • Not nice to drink from
  • Is hard to carry

These chunky cups and saucers are standard crockery in hotels, restaurants and cafes because they are cheap, durable and STACKABLE. They are designed for mass catering. You will find them in garden centres, pubs, wedding receptions and hotels. You even find them in fancy artisan cafes and in small and expensive restaurants.

These cups and saucers tell you:

  • You are one of the masses
  • You are clumsy
  • You just want the liquid
  • You are a space in our dishwasher
  • You aren’t worth another few quid a year of our money to upgrade to mugs
  • You aren’t as important as coffee and hot chocolate drinkers

There is no ceremony with these standard stackable cups and saucers. They aren’t about pleasure, taste or style. It’s time we collected up across the country and recycled then into something more useful and beautiful.

You are not stackable. Always ask for a mug.

Posted in Uncategorized | 7 Comments

Targets: designed to delay our post and get us drunk?

Organisations write performance plans to meet numerical targets. But you never see  performance plans for failure. Why is that? It doesn’t make any sense. If an organisation has plans to succeed 85% of the time, it therefore has aspirations to fail 15% of the time.

These plans might not be written down but you can work them out for yourself. Here is a selection I found. Some are more grim than others:

Plans for not enjoying the countryside

In 2011/2012, the National Trust had a robust plan in place to create a less than enjoyable customer experience for 25% their visitors.  This is because their target to create an enjoyable customer experience was 75% (rather than planning to create an enjoyable experience for all their visitors which would be 100%). See how it works?

Plans to slow down trains

First Transpennine Express plans for 13% of their trains in the North West to run late, i.e. arriving 10 minutes later than their advertised arrival time.

Plans to keep us waiting even longer in A&E

In the UK, NHS Accident & Emergency departments are expected to have plans in place to keep 5% of their patients waiting for longer than 4 hours.

Plans for dead children

The Kent & Medway Road CaRe Group has a target of 46 children killed or seriously injured on their roads in 202o.

Plans to keep us waiting on the phone

HMRC has ambitious plans to keep 20% of callers waiting on the phone for more than 5 minutes.

Plans to keep children from achieving at school

In their overall Business Plan, West Sussex County Council are committed to 35% of children not achieving an expected level of development in 2013.

Plans to get us very drunk

Portsmouth has challenging plans to admit 1804 people into hospital for alcohol related problems per 100,000 of the population.

Plans to delay our post

In 2012, Royal Mail planned to deliver 7% of our First Class mail late.

Plans to slow down fire engines

Shropshire Fire & Rescue Service plans this year to arrive at an emergency incident with fewer than 4 fire fighters or after 15 minutes on 13% of occasions.

Plans not to solve crime

Police officers in Oxford have been challenged this year by their tough new Police Commissioner to keep 82% of reported burglaries a mystery by not solving them.

Posted in systemsthinking, Uncategorized | 5 Comments

3 reasons why Human by Default is better than Digital by Default

This gallery contains 5 photos.

Digital by Default is the name of the Government’s drive to put services online. The Cabinet Offices defines Digital by Default as: “digital services that are so straightforward and convenient that all those who can use them will choose to … Continue reading

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Nevermind the £53 p/w. How would IDS cope with the system?

This gallery contains 4 photos.

Now that the petition calling for Iain Duncan Smith to prove he can live on £53 a week has been handed in to the Department of Work and Pensions by Change.org, we should start planning his experience of claiming benefits … Continue reading

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A desk with wheels!

This gallery contains 5 photos.

If you work at the software company Valve, your desk has wheels. Imagine that. Value ON WHEELS! Travelling value. Hired to be constantly looking around for the most valuable thing you could be doing. WOW! It’s like OpenSpace Technology  but … Continue reading

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The correct pecking order at work

This gallery contains 2 photos.

1. The frontline This is the best place to be because there is a job to do. You might find meaningful work here. Enjoy. It doesn’t get better than this. 2. In a waste of time job The second best … Continue reading

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Project Management: Believing in Lies

This is Gene Bellinger’s (@SystemsWiki) article on project management from his excellent ‘Mental Model Musings‘. I remember reading it a few years and ago and finally tracked it down. Project Management Believing in Lies There are numerous ways to classify … Continue reading

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