Purpose + autonomy + mastery =motivation
Reports + managers = reports + managers
Priority + priority + priority x themes/departments = sub-optimization
Opinions + opinions + opinions = opinions
Writing plans + writing updates of plans = writing
Opinions + writing = opinion writing
Meetings = people x opinions + documents
Employee effort x numerical targets = de facto purpose
1 phone call = unit cost
3 phone calls + 1 visit to reception + admin time + 2 letters + time in system = total cost
Data entry+ handovers + waiting + errors + checking + inspection = a heap of waste
Doing what the customer wants or needs = value
Value work + waste work = work to be done
Improvement = work to be done – waste work